Overview
Rootlynk Technology Private Limited ("we," "us," or "our") operates the 1Heart application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
We are committed to protecting your privacy and ensuring the security of your personal and health-related information. By using 1Heart, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Account Information
When you create an account with 1Heart, we collect:
- Name and contact information (phone number, email address)
- Date of birth and gender
- Profile photograph (optional)
- Authentication credentials
Health-Related Information
To provide our healthcare management services, we may collect:
- Medical records and documents you upload (lab reports, prescriptions, ECGs, scans)
- Health tracking data (steps, sleep, medications, diet, vitals)
- Medical history and health conditions you provide
- Information from medical camp screenings you participate in
- Communications with healthcare providers through the app
Device and Usage Information
We automatically collect certain information when you use our Service:
- Device type, operating system, and unique device identifiers
- App usage statistics and interaction data
- Error logs and performance data
- IP address and general location information
Health Data from Device Sensors
With your permission, we may access:
- Step count data from Apple HealthKit (iOS) or device pedometer
- Other health metrics you choose to sync
This data is used solely to provide health tracking features within the app and is not used for advertising purposes.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our healthcare management services
- Store and organize your health records securely
- Enable communication between you and healthcare providers
- Provide AI-powered health insights and analysis (with appropriate disclaimers)
- Process payments for services within the app
- Send notifications about your health records, appointments, and app updates
- Ensure the security and integrity of our Service
- Comply with legal obligations
Data Sharing and Disclosure
We Do Not Sell Your Data
We do not sell, rent, or trade your personal health information to third parties for marketing or advertising purposes.
Limited Sharing
We may share your information only in the following circumstances:
- With Healthcare Providers: Your health information may be shared with clinics, doctors, and medical staff within the 1Heart network who are involved in your care, based on appropriate access controls.
- Service Providers: We use third-party services for cloud hosting, payment processing, and analytics. These providers are contractually bound to protect your data and use it only for the services they provide to us.
- Legal Requirements: We may disclose information if required by law, legal process, or government request.
- With Your Consent: We may share information for other purposes with your explicit consent.
Data Storage and Security
We implement robust security measures to protect your information:
- Data is stored on secure, enterprise-grade cloud infrastructure
- Access to data is controlled through role-based permissions
- We use encryption for data in transit and at rest
- Regular security assessments and updates are performed
- We maintain audit logs of data access
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal and health information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data, subject to our legal obligations to retain certain records.
Health records may be retained for periods required by applicable healthcare regulations.
Your Rights
You have the following rights regarding your information:
- Access: You can access your personal and health information through the app at any time.
- Correction: You can update or correct your information through your account settings.
- Deletion: You can request deletion of your account and data by contacting us.
- Data Export: You can export your health records from the app.
- Withdraw Consent: You can withdraw consent for optional data collection (like health sensor data) through device settings.
Children's Privacy
1Heart is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
Minor patients' accounts should be managed by their parent or legal guardian.
Third-Party Services
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you interact with.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@1heart.in
- Company: Rootlynk Technology Private Limited
- Website: rootlynk.com