Acceptance of Terms
By accessing or using the 1Heart application and website (the "Service") operated by Rootlynk Technology Private Limited ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
These Terms apply to all users of the Service, including patients, healthcare providers, clinic staff, and administrators.
Description of Service
1Heart is a healthcare management platform that provides:
- Health record storage and organization
- Health tracking features (steps, sleep, medications, diet, vitals)
- Communication tools between patients and healthcare providers
- AI-powered health insights and report analysis
- Clinical calculators and health tools
- Medical camp management and support
- Payment processing for healthcare services
- Multi-clinic and multi-tenant healthcare workflows
User Accounts
Account Registration
To use certain features of the Service, you must register for an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Keep your login credentials confidential
- Be responsible for all activities under your account
- Notify us immediately of any unauthorized use of your account
Account Types
Different account types have different access levels and responsibilities:
- Patients: Access to personal health records, trackers, and communication with healthcare providers
- Healthcare Providers: Access to patient records within their authorized scope, clinical tools, and communication features
- Clinic Staff/Administrators: Access to administrative functions, patient management, and clinic operations
User Responsibilities
As a user of 1Heart, you agree to:
- Use the Service only for lawful purposes
- Provide accurate health information when using the Service
- Respect the privacy and confidentiality of other users
- Not attempt to gain unauthorized access to other accounts or systems
- Not upload malicious content, viruses, or harmful code
- Not use the Service to harass, abuse, or harm others
- Comply with all applicable laws and regulations
Medical Disclaimer
IMPORTANT: Please read this section carefully.
1Heart is a healthcare management and record-keeping platform. It is designed to support, not replace, the relationship between patients and healthcare providers.
- Not Medical Advice: The information, AI-generated insights, and tools provided through 1Heart do not constitute medical advice, diagnosis, or treatment.
- Consult Healthcare Providers: Always seek the advice of qualified healthcare providers with any questions regarding medical conditions or treatment.
- Emergency Situations: Do not use 1Heart for medical emergencies. In case of emergency, contact emergency services immediately.
- AI Limitations: AI-powered features (such as health chat, report analysis, and ECG interpretation) are for informational purposes only and should not be relied upon for medical decisions.
- Clinical Calculators: Medical calculators provided are tools for reference only and should be used under the guidance of qualified healthcare professionals.
Healthcare Provider Responsibilities
Healthcare providers using 1Heart agree to:
- Maintain appropriate licenses and credentials for their jurisdiction
- Use the Service in compliance with applicable healthcare laws and regulations
- Protect patient confidentiality in accordance with professional standards
- Not rely solely on the Service for clinical decision-making
- Exercise independent professional judgment in patient care
Intellectual Property
The Service, including its design, features, content, and code, is owned by Rootlynk Technology Private Limited and protected by intellectual property laws.
- You may not copy, modify, distribute, or reverse engineer any part of the Service without our written permission
- The 1Heart name, logo, and branding are trademarks of Rootlynk Technology Private Limited
- You retain ownership of the health data and content you upload, but grant us a license to use it to provide the Service
Payments
Certain features or services within 1Heart may require payment. By making payments through the Service:
- You agree to pay all applicable fees and charges
- You authorize us to charge your selected payment method
- You acknowledge that payment processing is handled by authorized third-party payment partners
- Refunds are subject to our Refund and Cancellation Policy
For detailed information about payments, please see our Payment Policy.
Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.
Limitation of Liability
To the maximum extent permitted by law:
- The Service is provided "as is" without warranties of any kind, express or implied
- We do not guarantee that the Service will be uninterrupted, error-free, or secure
- We are not liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability for any claims arising from your use of the Service is limited to the amount you paid us in the 12 months preceding the claim
- We are not liable for any medical outcomes or decisions made based on information from the Service
Indemnification
You agree to indemnify and hold harmless Rootlynk Technology Private Limited, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any rights of another party
- Any content you upload or share through the Service
Termination
We may suspend or terminate your access to the Service:
- If you violate these Terms
- If we believe your account is being used fraudulently or illegally
- For any reason with reasonable notice
You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases, but certain provisions of these Terms will continue to apply.
Changes to Terms
We may modify these Terms at any time. We will notify you of significant changes by posting the updated Terms and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Terms.
Governing Law
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts in India.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Contact Us
If you have questions about these Terms of Service, please contact us:
- Email: support@1heart.in
- Company: Rootlynk Technology Private Limited
- Website: rootlynk.com